World Wings Tours & Travels
Website: https://wwttravels.com
Email: info@wwttravels.com
1. Introduction
Welcome to World Wings Tours & Travels (“WWTT”, “we”, “our”, or “us”). We respect the privacy of our customers and website visitors and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when customers visit our website, enquire about our services, purchase holiday packages, book outdoor experiences, rent camping equipment, or communicate with our representatives.
Our services include customized holiday packages, hill station tours, trekking experiences, camping arrangements, sightseeing activities, accommodation-inclusive packages, local transportation arrangements, and selected recreational activities.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where applicable law requires consent for particular processing activities, we will request it separately.
2. Information We Collect
We may collect the following categories of personal information:
Personal identification information
– Full name
– Contact number
– Email address
– Residential or billing address
– Age or date of birth when necessary for an activity
– Identification details where legally required
Travel and booking information
– Preferred travel destinations
– Travel dates and duration
– Number of travellers
– Accommodation preferences
– Selected tour packages
– Activity and equipment rental requirements
– Emergency contact information when necessary
Payment and transaction information
When customers purchase services through our website, payments may be processed by authorized third-party payment service providers.
We may receive payment confirmation, transaction reference numbers, payment status, amounts, and limited billing information.
We do not intentionally collect or store complete debit card numbers, credit card numbers, CVV codes, or online banking passwords on our website.
Technical information
Our website may collect information such as IP address, browser type, device information, pages visited, referral sources, and website usage data through hosting systems, security tools, cookies, or analytics services.
3. How We Use Personal Information
We collect and process personal information for legitimate business purposes and on appropriate legal grounds.
These purposes may include:
– Responding to customer enquiries.
– Preparing customized tour quotations.
– Processing package bookings and equipment rental requests.
– Arranging accommodation and local transportation.
– Coordinating selected outdoor activities with service providers.
– Providing booking confirmations and service-related updates.
– Processing payments, cancellations, and refunds.
– Maintaining transaction records and invoices.
– Responding to complaints and customer support requests.
– Preventing fraud and unauthorized transactions.
– Meeting applicable legal, taxation, and regulatory obligations.
– Improving website functionality and customer experience.
We may send promotional messages about packages, destinations, and special offers where permitted by applicable law and the customer’s communication preferences.
Customers may request to stop receiving marketing communications at any time.
4. Sharing Information With Third Parties
To provide our services, we may share relevant customer information with selected third-party providers, including:
– Hotels, resorts, and accommodation providers.
– Local transportation and cab operators.
– Camping and trekking organizers.
– Authorized adventure activity operators.
– Equipment rental and logistics providers.
– Payment gateway and banking partners.
– Website hosting and technical service providers.
– Professional advisers and government authorities when legally required.
We aim to share only information reasonably necessary for the relevant service.
For example, an accommodation provider may require guest names and arrival details, while a trekking organizer may require participant information relevant to safety and activity eligibility.
Third-party providers may process information under their own privacy policies and applicable legal obligations.
We do not sell customers’ personal information to advertisers or unrelated third parties.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain essential functionality, improve security, remember preferences, and understand website performance.
Depending on the tools enabled on our website, cookies may include essential, functional, analytical, or marketing cookies.
Where consent is legally required for non-essential cookies, we will seek appropriate consent before activating them.
Visitors can manage cookies through their browser settings or any cookie-preference controls provided on our website.
Disabling certain cookies may affect website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
These measures may include secure website connections, access restrictions, software updates, secure payment processing, and appropriate administrative controls.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
Customers should protect their account credentials and avoid sharing sensitive financial information through unsecured communication channels.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing bookings, maintaining financial records, resolving disputes, and complying with applicable legal requirements.
Different categories of information may have different retention periods.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
8. Customer Privacy Rights
Subject to applicable law, customers may have rights to:
– Request information about the processing of their personal data.
– Request correction of inaccurate information.
– Request deletion of information where legally permitted.
– Withdraw consent where processing is based on consent.
– Raise grievances concerning personal information.
– Exercise other rights available under applicable Indian data-protection laws.
Requests may be submitted to info@wwttravels.com.
We may need to verify the requester’s identity before acting on a request.
Withdrawal of consent or deletion requests may affect our ability to provide certain services and may be subject to legal recordkeeping requirements.
9. Children’s Information
Our website and services may be used by adults arranging family travel experiences involving children.
Where information about children is necessary, we expect it to be provided by a parent or lawful guardian.
We will apply appropriate safeguards and obtain verifiable parental consent where required by applicable law.
Children must not independently purchase packages or enter into rental agreements unless legally permitted.
10. External Websites
Our website may contain links to external websites, including accommodation providers, activity operators, maps, social media platforms, and payment service providers.
We are not responsible for the privacy practices of independently operated third-party websites.
Customers should review the relevant privacy policies before providing information to those services.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, website functionality, business practices, or applicable laws.
The revised policy will be published on our website with an updated effective date.
Where legally required, we will provide additional notice or obtain consent for material changes.
12. Contact Information
For privacy enquiries, correction requests, complaints, or questions about personal information, please contact:
World Wings Tours & Travels
Harra, Tehsil Sardhana, District Meerut, Uttar Pradesh – 250344, India
Email: info@wwttravels.com
Website: https://wwttravels.com
We aim to address privacy-related enquiries within a reasonable period and in accordance with applicable law.
