World Wings Tours & Travels
Website: https://wwttravels.com
Email: info@wwttravels.com
1. Introduction
World Wings Tours & Travels understands that travel plans may change because of personal circumstances, emergencies, weather conditions, or unexpected events.
This Cancellation Policy explains the procedure and conditions for cancelling holiday packages, customized tours, camping experiences, trekking arrangements, local sightseeing services, selected recreational activities, and camping equipment rentals.
Our objective is to provide customers with clear cancellation information before booking and to handle cancellation requests fairly and transparently.
This policy should be read together with our Terms and Conditions, Refund Policy, and the specific cancellation terms displayed for the purchased package.
2. Cancellation by the Customer
Customers may request cancellation of a booking by contacting our customer support team.
All cancellation requests should be submitted through the email address used during booking or another verified communication channel.
Cancellation Email: info@wwttravels.com
The request should include:
– Customer’s full name.
– Booking reference or transaction number.
– Package or service name.
– Scheduled travel or service date.
– Reason for cancellation.
– Contact information.
The effective cancellation date is the date on which we receive a valid cancellation request containing sufficient information to identify the booking.
We will acknowledge the request and review the applicable terms.
3. Standard Cancellation Charges
Unless a particular package clearly specifies different cancellation conditions before purchase, the following proposed standard cancellation schedule will apply to eligible holiday packages.
Cancellation Time Before Start Date| Cancellation Charge
15 days or more| 10% of package price
8–14 days| 25% of package price
4–7 days| 50% of package price
0–3 days| 100% of package price
No-show| 100% of package price
The percentages apply to the affected package price, subject to applicable law and the disclosed booking conditions.
Any non-refundable third-party component must be clearly disclosed before purchase. We will not charge the same cost twice or impose additional undisclosed deductions.
Where a supplier’s cancellation terms differ materially, the applicable package page or quotation must explain those conditions before payment.
4. Customized Holiday Packages
Customized packages may involve arrangements specifically selected for an individual customer or group.
These may include reserved accommodation, private transportation, campsite arrangements, guides, activity slots, and other services.
Because some arrangements may require advance commitments to independent providers, customized packages may have specific cancellation terms.
Customers will be informed of material non-refundable components and cancellation deadlines before confirming a customized booking.
Where a cancellation occurs, we will provide an explanation of the applicable charges and any eligible refund.
5. Camping and Trekking Experiences
Camping and trekking bookings may depend on weather conditions, route access, safety requirements, seasonal restrictions, and the availability of local operators.
Customer-initiated cancellations are generally subject to the disclosed package cancellation schedule.
Where an activity is cancelled by an operator for safety reasons, we will review the available options, including rescheduling, alternative activities, or appropriate refunds.
The applicable outcome will depend on the services actually delivered, recoverable supplier payments, booking terms, and legal requirements.
Customers should not assume that all trekking or camping arrangements can operate during every season.
6. Water Sports and Outdoor Activities
Water sports and other outdoor activities may be affected by river conditions, weather, government instructions, or operator safety assessments.
If a scheduled activity cannot operate safely, the customer may be offered a suitable alternative date or an alternative activity.
Where the contracted activity cannot be provided and no acceptable replacement is agreed, the customer will be entitled to an appropriate refund for the undelivered service, subject to applicable law.
Voluntary cancellation by a customer remains subject to the terms disclosed for the particular activity.
7. Accommodation and Local Transport
Accommodation-inclusive packages may be subject to hotel or resort cancellation conditions.
Transport arrangements may involve vehicle reservations and advance commitments.
Where supplier-specific cancellation charges apply, they will be disclosed as part of the package terms.
If a customer requests a change in hotel, vehicle, route, or travel date, additional charges may apply depending on availability and the customer’s agreement.
8. Camping Equipment Rental Cancellation
For equipment rental reservations, the following proposed terms may apply unless different terms are disclosed:
– Cancellation at least 48 hours before the rental start time: full rental-fee refund.
– Cancellation between 24 and 48 hours before the rental start time: 50% rental-fee refund.
– Cancellation less than 24 hours before the rental start time: no rental-fee refund.
– Cancellation by the company because equipment is unavailable: full refund of the affected rental payment.
Refundable security deposits are separate from rental fees and will be handled according to the rental agreement.
Any deductions for actual damage, missing equipment, or other agreed charges will be explained.
9. Cancellation by World Wings Tours & Travels
We may need to cancel or reschedule a service because of:
– Supplier unavailability.
– Safety concerns.
– Extreme weather.
– Road closures.
– Government restrictions.
– Operational circumstances that prevent fulfilment.
– Other unforeseen events.
If we cancel a confirmed service because we cannot fulfil it, customers will be offered a suitable alternative or the refund required by the booking terms and applicable law.
Customers will not be required to accept a materially different replacement package without agreement.
10. Group and Corporate Bookings
Group tours and corporate activities may require advance planning and reserved services.
Specific cancellation schedules may therefore apply to group bookings.
These conditions will be included in the quotation, agreement, or booking confirmation.
If a group size is reduced after confirmation, the remaining package price may need to be recalculated because accommodation, transport, or activity costs may depend on the original number of participants.
Any additional charges or refund adjustments will be explained before implementation.
11. Medical Emergencies and Personal Circumstances
We understand that customers may experience medical emergencies, family emergencies, or other unexpected circumstances.
Customers should contact us as soon as reasonably possible.
We may consider rescheduling requests or seek flexibility from relevant suppliers.
However, exceptions to standard cancellation charges are not automatically guaranteed unless required by applicable law or expressly agreed.
Supporting documents may be requested when reasonably necessary to assess a special cancellation request.
12. Refunds Following Cancellation
Cancellation approval and refund processing are separate steps.
After determining the applicable cancellation charge, we will calculate the refundable balance and communicate the outcome to the customer.
Approved refunds will be processed according to our Refund Policy.
Where legally required, customers will receive appropriate remedies regardless of any conflicting provision in this policy.
13. Contact Information
For cancellations or booking changes, contact:
World Wings Tours & Travels
Email: info@wwttravels.com
Website: https://wwttravels.com
Registered Address: Harra, Tehsil Sardhana, District Meerut, Uttar Pradesh – 250344, India.
