World Wings Tours & Travels
Website: https://wwttravels.com
Email: info@wwttravels.com
1. Introduction
At World Wings Tours & Travels, we aim to provide a transparent and reliable payment and refund process for our customers.
This Refund Policy explains how refund requests are reviewed, when customers may qualify for refunds, how refundable amounts are calculated, and how approved refunds are processed.
The policy applies to eligible payments made for holiday packages, camping experiences, trekking activities, local sightseeing arrangements, accommodation-inclusive travel packages, selected recreational activities, transportation arrangements, and camping equipment rentals.
This policy should be read together with our Cancellation Policy, Terms and Conditions, and the conditions of the specific package purchased.
Nothing in this policy limits any statutory refund or consumer-protection rights available under applicable law.
2. Eligibility for Refunds
Customers may qualify for a full or partial refund in circumstances including:
– Cancellation within the applicable cancellation period.
– Cancellation of a confirmed service by World Wings Tours & Travels.
– Unavailability of a purchased service where no acceptable alternative is agreed.
– Duplicate payment for the same transaction.
– Payment collected for a booking that cannot be confirmed.
– Incorrect payment amount charged because of a verified processing error.
– A material failure to provide contracted services, subject to applicable legal remedies.
– Other circumstances where a refund is required by law or the booking agreement.
Refund eligibility depends on the nature of the service, booking status, cancellation timing, supplier conditions, and services already delivered.
3. Refund Request Procedure
Customers may submit refund requests by contacting our official support email.
Email: info@wwttravels.com
The request should include:
– Customer’s full name.
– Registered email address or contact number.
– Booking reference number.
– Payment transaction reference.
– Package or service purchased.
– Payment date and amount.
– Reason for the refund request.
– Relevant supporting documents, if applicable.
Customers should avoid emailing complete card numbers, CVV codes, passwords, or OTPs.
We may request additional information where necessary to verify a transaction or determine refund eligibility.
4. Refund Review and Approval
After receiving a sufficiently detailed refund request, we will review the booking and payment records.
The review may include:
1. Verification of payment receipt.
2. Confirmation of the booking status.
3. Review of the applicable cancellation conditions.
4. Identification of services already delivered.
5. Verification of relevant supplier charges.
6. Calculation of the eligible refund amount.
7. Communication of the refund decision.
We aim to acknowledge refund requests within two business days and communicate a decision within seven business days after receiving the necessary information.
Complex cases involving third-party providers or payment investigations may require additional time. Where this happens, we will communicate the reason for the delay and provide an update.
5. Refund Processing Timeline
Once a refund has been approved, World Wings Tours & Travels aims to initiate the refund within 7 business days.
After initiation, the time required for funds to appear in the customer’s account depends on the payment gateway, bank, card issuer, and payment method.
Domestic electronic refunds may take additional banking days to reflect.
We will provide an available refund reference or transaction confirmation when requested.
These timelines are operational targets and do not override any shorter period required by applicable law or payment-service rules.
6. Refund Method
Where technically possible, approved refunds will be returned through the original payment method.
For example:
– Card payments may be refunded to the original card.
– UPI payments may be returned through the relevant payment channel.
– Net banking payments may be refunded to the original bank account.
– Other payments may be refunded through an appropriate verified method.
If the original method is unavailable, an alternative refund method may be used after reasonable verification and subject to payment-provider requirements.
We will not ask customers to disclose OTPs or banking passwords to receive refunds.
7. Partial Refunds
A partial refund may apply where a customer cancels a package after certain services have been reserved or delivered.
For example, a customer who cancels an accommodation-inclusive package shortly before travel may be subject to the cancellation charges disclosed at booking.
The refundable amount will be calculated after applying lawful, disclosed cancellation charges and any relevant adjustments.
Customers will receive an explanation of the calculation upon request.
We will not apply duplicate deductions for the same expense.
8. Non-Refundable Components
Certain package components may be non-refundable where the restriction was clearly disclosed before purchase and is legally enforceable.
Examples may include:
– Specifically identified non-refundable accommodation reservations.
– Activity reservations with disclosed non-refundable supplier terms.
– Customized services already completed.
– Services fully delivered before the refund request.
– Reasonable charges arising from a customer’s breach of an agreed equipment rental condition.
A general description of a package as non-refundable does not remove statutory rights relating to deficient services, misrepresentation, or other legally protected circumstances.
9. Refunds for Company-Initiated Cancellations
If World Wings Tours & Travels cancels a confirmed booking because the contracted service cannot be delivered, customers will be informed as soon as reasonably possible.
We may offer:
– A full refund for the undelivered booking.
– A mutually agreed alternative package.
– Rescheduling to another suitable date.
– A partial refund where the customer agrees to retain services already delivered.
Customers are not required to accept travel credits or an alternative package instead of a refund where applicable law entitles them to monetary reimbursement.
10. Weather-Related Disruptions
Camping, trekking, mountain sightseeing, and water-based activities may be affected by weather and natural conditions.
Where an activity cannot operate safely, we will review whether it can be rescheduled or replaced.
If the contracted service is not delivered and no suitable alternative is accepted, the refund will be assessed according to the booking agreement and applicable law.
Where only part of a package is affected, we will calculate an appropriate adjustment for the affected component.
11. Equipment Rental Refunds and Deposits
Camping equipment rentals may involve rental fees and refundable security deposits.
Rental-fee refunds are governed by the Cancellation Policy and the rental agreement.
Security deposits will be returned after equipment inspection, subject to any reasonable, documented deductions for loss, damage beyond normal wear and tear, or other agreed charges.
We aim to initiate eligible security deposit refunds within seven business days after the equipment is returned and inspected.
If a deduction is necessary, the customer will receive an explanation.
12. Duplicate or Failed Payments
If a customer is charged more than once for the same transaction, they should contact us with the relevant payment references.
We will verify the transaction records and coordinate with the payment provider where necessary.
Verified duplicate payments will be refunded.
Where a payment is debited but the transaction fails, the amount may be automatically reversed by the payment provider.
Customers should contact us if the amount is not reversed within the payment provider’s stated timeframe.
13. Refund Disputes and Complaints
Customers who disagree with a refund decision may request a review by contacting our support team.
The request should identify the booking and explain the reason for disagreement.
We will reassess the available records and provide a response.
Customers retain the right to seek assistance from their payment provider, appropriate consumer authorities, or other lawful dispute-resolution mechanisms.
Nothing in this policy prevents customers from exercising statutory rights.
14. Changes to This Policy
World Wings Tours & Travels may update this Refund Policy to reflect operational changes, payment-processing requirements, or applicable law.
Updated policies will be published on our website.
Changes will not retrospectively remove refund rights already established under a confirmed booking or applicable law.
15. Contact Information
For refund assistance, please contact:
World Wings Tours & Travels
Harra, Tehsil Sardhana, District Meerut, Uttar Pradesh – 250344, India
Email: info@wwttravels.com
Website: https://wwttravels.com
